:root{--navy:#0a0a0a;--navy-2:#1f2937;--navy-3:#374151;--gold:#35a85b;--gold-soft:#edfdf3;--teal:#4abe6e;--teal-soft:#edfdf3;--red:#dc2626;--red-soft:#fef2f2;--amber:#b45309;--amber-soft:#fffbeb;--bg:#f8fafc;--panel:#fff;--text:#0f172a;--muted:#64748b;--border:#e5e7eb;--border-soft:#f1f5f9;--shadow:0 1px 2px #0f27420a, 0 8px 24px #0f27420a}*{box-sizing:border-box}html,body,#root{min-height:100%}body{background:var(--bg);color:var(--text);-webkit-font-smoothing:antialiased;margin:0;font-family:Microsoft YaHei,PingFang SC,Noto Sans SC,Source Han Sans SC,sans-serif;font-size:13px}button,input,select{font:inherit}button{cursor:pointer}button:disabled{cursor:not-allowed;opacity:.55}h1,h2,h3,p{margin:0}.app{min-height:100vh;display:flex}.sidebar{background:var(--navy);color:#fff;flex-direction:column;flex:0 0 224px;width:224px;height:100vh;padding:22px 14px 16px;display:flex;position:sticky;top:0}.brand{padding:0 10px 22px}.brand-mark{color:var(--gold);letter-spacing:.6px;font-size:20px;font-weight:800}.brand-sub{color:#94a3b8;letter-spacing:.4px;margin-top:5px;font-size:10px}.nav{flex-direction:column;gap:3px;display:flex}.nav-item{color:#cbd5e1;text-align:left;background:0 0;border:0;border-radius:9px;align-items:center;gap:10px;width:100%;padding:10px 11px;font-size:13px;display:flex}.nav-item:hover{color:#fff;background:#ffffff12}.nav-item.active{color:#fff;box-shadow:inset 3px 0 0 var(--gold);background:#c9a45c29}.sidebar-divider{background:#ffffff1a;height:1px;margin:15px 10px 12px}.sidebar-bottom{margin-top:auto}.demo-pill{color:#94a3b8;border:1px solid #ffffff1a;border-radius:8px;align-items:center;gap:6px;margin-bottom:12px;padding:8px 10px;font-size:9.5px;display:flex}.user-card{border-top:1px solid #ffffff1a;align-items:center;gap:9px;padding:9px 8px 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0;border:0;border-radius:8px;align-items:center;gap:8px;width:100%;padding:8px 7px;display:flex}.search-item:hover{background:var(--gold-soft)}.search-kind{color:#fff;border-radius:5px;flex:none;padding:3px 5px;font-size:7.5px}.search-kind.case{background:var(--navy)}.search-kind.customer{background:var(--gold);color:var(--navy)}.search-kind.knowledge{background:var(--teal)}.search-main{flex-direction:column;flex:1;gap:2px;min-width:0;display:flex}.search-main strong{color:var(--navy);text-overflow:ellipsis;white-space:nowrap;font-size:10px;font-weight:700;overflow:hidden}.search-main small{color:#94a3b8;text-overflow:ellipsis;white-space:nowrap;font-size:8px;overflow:hidden}.topbar-actions{align-items:center;gap:10px;margin-left:auto;display:flex}.select-wrap{border:1px solid var(--border);background:#fff;border-radius:8px;align-items:center;gap:5px;height:32px;padding:0 8px;display:flex;position:relative}.select-label{color:#94a3b8;white-space:nowrap;font-size:9px}.select-wrap select{color:var(--navy);appearance:none;cursor:pointer;background:0 0;border:0;outline:0;max-width:100px;padding-right:13px;font-size:11px}.select-caret{color:#94a3b8;pointer-events:none;position:absolute;right:5px}.role-select{background:var(--gold-soft);border-color:#bbf0cd}.icon-button{border:1px solid var(--border);width:32px;height:32px;color:var(--navy);background:#fff;border-radius:8px;justify-content:center;align-items:center;display:inline-flex;position:relative}.stage-button{border:1px solid var(--border);height:32px;color:var(--navy);white-space:nowrap;background:#fff;border-radius:8px;align-items:center;gap:5px;padding:0 9px;font-size:10px;display:inline-flex}.security-button{background:var(--teal-soft);color:#228547;white-space:nowrap;border:1px solid #d9e6e3;border-radius:8px;align-items:center;gap:5px;height:32px;padding:0 9px;font-size:10px;display:inline-flex}.security-button:hover{background:#d9f3ef}.stage-button:hover{background:#f8fafc;border-color:#cbd5e1}.stage-button.active{background:var(--navy);color:#fff;border-color:var(--navy)}.notice-dot{background:var(--red);border:1px solid #fff;border-radius:50%;width:5px;height:5px;position:absolute;top:5px;right:6px}.content{width:100%;max-width:1600px;margin:0 auto;padding:24px}.page-head{justify-content:space-between;align-items:flex-end;gap:16px;margin-bottom:18px;display:flex}.eyebrow{color:var(--muted);letter-spacing:.8px;margin-bottom:5px;font-size:10px}.page-head h1{letter-spacing:-.2px;color:var(--navy);font-size:25px}.page-head p{color:var(--muted);margin-top:5px;font-size:11px}.head-note{color:var(--teal);background:var(--teal-soft);white-space:nowrap;border:1px solid #ccece7;border-radius:999px;align-items:center;gap:6px;padding:7px 11px;font-size:10px;display:flex}.panel{background:var(--panel);border:1px solid 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7px;font-size:9px;font-weight:700;display:inline-flex}.badge.neutral{color:#475569;background:#f1f5f9}.badge.warn{background:var(--amber-soft);color:var(--amber)}.badge.danger{background:var(--red-soft);color:var(--red)}.badge.success{background:var(--teal-soft);color:#228547}.badge.stage{background:var(--gold-soft);color:#228547}.primary-button,.secondary-button,.mini-button,.text-button{border:0;border-radius:8px;justify-content:center;align-items:center;gap:6px;display:inline-flex}.primary-button{background:var(--gold);color:#fff;padding:9px 14px;font-size:11px;font-weight:700}.primary-button:hover{background:#228547}.primary-button.full{width:100%;margin-top:12px}.secondary-button{color:var(--navy);border:1px solid var(--border);background:#fff;padding:8px 13px;font-size:11px;font-weight:700}.secondary-button:hover{background:#f8fafc;border-color:#cbd5e1}.text-button{color:var(--navy);background:0 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1}.todo-list{flex-direction:column;display:flex}.todo-row{border:0;border-bottom:1px solid var(--border-soft);text-align:left;background:0 0;align-items:center;gap:10px;width:100%;padding:11px 2px;display:flex}.todo-row:last-child{border-bottom:0}.todo-row:hover{background:#fbfcfe}.todo-time{color:#94a3b8;font-variant-numeric:tabular-nums;flex:0 0 42px;width:42px;font-size:10px}.todo-body{flex-direction:column;flex:1;gap:3px;min-width:0;display:flex}.todo-title{color:var(--navy);font-size:12px;font-weight:700}.todo-meta{color:#94a3b8;font-size:9.5px}.row-caret{color:#cbd5e1;flex:none}.agent-suggest{background:linear-gradient(#fff 0%,#fbfcfe 100%)}.suggest-list{flex-direction:column;gap:0;display:flex}.suggest-row{border-bottom:1px solid var(--border-soft);color:#334155;align-items:flex-start;gap:9px;padding:9px 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var(--border);box-shadow:var(--shadow);background:#fff;border-radius:13px;min-height:520px;padding:16px}.overview-grid{grid-template-columns:1fr 1fr;gap:12px;display:grid}.info-card{border:1px solid var(--border);background:#fff;border-radius:10px;min-width:0;padding:13px}.info-card.span-2{grid-column:span 2}.info-title{color:#94a3b8;letter-spacing:.5px;margin-bottom:9px;font-size:10px}.info-row{border-bottom:1px solid var(--border-soft);justify-content:space-between;gap:10px;padding:5px 0;font-size:10.5px;display:flex}.info-row:last-child{border-bottom:0}.info-row span{color:var(--muted)}.info-row strong{color:var(--navy);font-weight:700}.info-copy{color:#475569;font-size:11px;line-height:1.7}.goal-list{flex-direction:column;gap:7px;margin-top:11px;display:flex}.goal-list span{color:#475569;align-items:flex-start;gap:6px;font-size:10px;line-height:1.45;display:flex}.goal-list 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